Taffeta Prom Dress

We’re based in Lancashire, UK and will post to any address within the United Kingdom. We also deliver to most countries around the world and whilst we strive to keep our shipping rates affordable, our focus is on getting the items to you quickly, promptly and safely.

For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Shipping Prices

United Kingdom & Ireland – £4.50

Europe – £7

International – £10

All orders are posted by the Royal Mail with a signed for or tracked service.

Order Status & Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders within the ‘My Account’ dashboard, with the tracking number provided. There may be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way.

Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws.

Mode of Payments

We accept payments via VISA/MASTER credit and debit cards, Paypal and Apple Pay.

Our return and refunds policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. When describing items on The Vintage Wardrobe, any flaws will be stated. Please carefully check the condition of the item before purchasing.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is processed. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thevintagewardrobe.com

If you’d like to return your item, please email info@thevintagewardrobe.com for the return address details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We would recommend using a trackable shipping service or purchasing shipping insurance, this will ensure that you’re covered.

Exchanges

If you’d like to exchange your item, you also have 30 days. Please email info@thevintagewardrobe.com to inform us of the item(s) you’d like to exchange and what for.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will follow this up with the gift giver.